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| Auto Repair Mechanic |
When a back light goes out, the power windows are malfunctioning, or
there’s an annoying sound coming from underneath the hood, finding the
right mechanic is like finding the right doctor, it takes research and
trust. The Better Business Bureau (BBB) took in a huge number (12,682)
of grievances against automobile mechanics, and this year, the bureau
has gathered almost another 11,000. For that reason, the BBB offered
some of the following advice (we added to it of course) for those
seeking quality automobile repair.
- Obtain a minimum of three recommendations from trusted sources before hiring a mechanic.
- Search for infractions against the mechanic on the BBB website, as
well as other user rating sites such as Yelp. Although user online
reviews should be taken with a grain of salt, they can provide helpful
information.
- Check a shop’s certification and make sure they’re licensed. For big
jobs, like transmission or engine work, seek out a specialist.
- Ask a lot of questions until you understand exactly what the
mechanic wants to do and why. Also make sure you know how much the work
is going to cost before work begins.
- When at all possible, get a written description of the work to be
performed and obtain approximate calculations for both labor and parts.
- Be clear about all the mechanic’s customs and business practices, including rates, guarantees, and accepted methods of payment.
- When you pick up your car, make sure the work was done properly.
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